Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are processed in 1–3 business days and typically arrive within 5–10 business days after shipping.

Will I get a tracking number?
Yes! You'll receive a tracking number by email as soon as your order ships.

Do you ship internationally?
Currently we ship within the United States. Stay tuned — international shipping is coming soon!

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery on unused items in original packaging. See our full Returns & Refunds page for details.

What if my item arrived damaged?
Please contact us within 7 days of receiving your order and we'll resolve it right away.

Products

Are your products safe for pets?
Absolutely. Every product in our store is carefully selected with your pet's safety and wellbeing in mind.

Do you carry products for all pet sizes?
Yes! We carry options for small, medium, and large pets across dogs, cats, birds, and fish.

Contact & Support

How can I reach you?
You can reach our team anytime via our Contact page. We typically respond within 1–2 business days.