Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are processed in 1–3 business days and typically arrive within 5–10 business days after shipping.

Will I get a tracking number?
Yes! You'll receive a tracking number by email as soon as your order ships.

Do you ship internationally?
Currently we ship within the United States. Stay tuned international shipping is coming soon!

Returns & Refunds

What is your return policy?
We offer a 90-day money-back promise on unused items in original packaging. See our full Returns & Refunds page for details.

What if my item arrived damaged?
Please contact us within 7 days of receiving your order and we'll resolve it right away.

Products

Are your products safe for senior dogs?
Every product in our store is selected with the changing needs of older dogs in mind — sensitive joints, slower routines, and gentler care. Always check product details and consult your vet for any health or mobility concerns.

How do I know what my dog actually needs?
Start with our Find Their Royal Fit guide, or browse by need: achy joints & mobility, cozy sleep & comfort, dental care, everyday care, or mobility & rest.

Do you carry products for all dog sizes?
Yes — our senior-focused assortment spans small, medium, and large breeds. Check the sizing details on each product page to find the right fit.

Contact & Support

How can I reach you?
You can reach our team anytime via our Contact page. We typically respond within 24 hours — we're here for you and your senior dog.