Shipping Policy & FAQ

Everything you need to know about your Osher Pets order.

Shipping Policy

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Processing Time

Orders are processed within 1–3 business days of purchase confirmation.

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Delivery Window

Most orders arrive within 7–10 business days after processing.

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Where We Ship

We currently ship to all 50 US states. International shipping coming soon.

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Delay Notifications

If there's any delay, we'll email you right away with an updated timeline.

Once your order is placed, you'll receive a confirmation email within minutes. When your package ships, we'll send a tracking number so you can follow your delivery every step of the way.

Delivery times are estimates and may vary based on your location, carrier volume, or weather conditions. In the rare event of a delay, you will be notified by email promptly with a revised delivery window.

Shipping is free on all orders over $75. Orders under $75 are subject to standard carrier rates calculated at checkout.

If your package arrives damaged or doesn't arrive within the expected window, please reach out to us at manager@osherpets.com and we will make it right.

Frequently Asked Questions

How long will it take to receive my order?
Most orders are delivered within 7–10 business days from the date of purchase, including 1–3 days of processing time. You'll receive a tracking number as soon as your order ships.
Will I be notified if my order is delayed?
Yes. If your order experiences any delay, you will receive an email notification right away with an updated estimated delivery date. We believe in full transparency and will never leave you wondering.
How do I track my order?
Once your order ships, you'll receive a shipping confirmation email with your tracking number. Click the link in the email to see your package's real-time status.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $75. For orders under $75, shipping rates are calculated at checkout based on your location.
Can I change or cancel my order after placing it?
Please email us at manager@osherpets.com within 24 hours of placing your order. We'll do our best to accommodate changes before the order ships. Once shipped, we are unable to modify or cancel orders.
What if my order arrives damaged?
Please email us at manager@osherpets.com within 7 days of delivery with a photo of the damaged item and your order number. We will send a replacement or issue a full refund — whichever you prefer.
What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition. Email us at manager@osherpets.com with your order number to get started. Refunds are processed within 5–7 business days of receiving the returned item.
Do you ship outside the United States?
Currently we ship to all 50 US states. We are working on international shipping and hope to expand soon. Sign up for our email list to be the first to know.

Still Have Questions?

We typically respond within 24 hours — we're here for you and your senior dog.

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